Terms and conditions
Please review the following information carefully, as it includes essential details about our policies that may affect you.
At Raw House Extensions, customer satisfaction is our top priority. We fully stand behind the quality of our products and aim to work with our clients to ensure a positive experience with every purchase. Each bundle of hair is thoroughly inspected by our fulfillment department before it leaves our facility.
**COLOR DISCLAIMER**
We provide unprocessed raw single-donor bundles. If you choose to color the hair, it holds permanent, semi-permanent, and other dyes well. However, we strongly advise against any chemical treatments done by an unlicensed individual. Always seek a professional to ensure the best results, as this is an investment in your product. While coloring is possible, it may increase the risk of damage. Hair reacts differently to various products, and potential side effects may include dryness, breakage, shedding, matting, or tangling. SBREXTENSIONS is not liable for any damage caused by chemical treatments. Altering the color, lifting, or dyeing the hair may change its original texture, and we do not accept responsibility for any changes or issues after the product has been modified. Please note that refunds or exchanges will not be issued for dissatisfaction with texture or color, as **ALL SALES ARE FINAL.**
**PAYMENT TERMS**
All payments are required 100% upfront. We accept major credit cards, debit cards, and PayPal. Once an order is placed, your card will be charged immediately. We take a zero-tolerance stance on credit card fraud or merchandise theft, and fraudulent purchases will be prosecuted to the fullest extent of the law. Once payment is made, no order cancellations or refunds will be allowed.
**ORDER PROCESSING**
We do not process orders on weekends. Orders placed on Friday, Saturday, or Sunday will be processed the following Monday, unless it is a holiday. Shipping times are based on the selection made during checkout, and **ALL SALES ARE FINAL**.
**SHIPPING TIMEFRAMES**
We typically process orders within 24-48 hours before shipping. This timeframe may change during sales or holidays. Please review your shipping method for an estimated delivery window.
If your shipment is returned to us, the customer is responsible for any additional reshipment costs.
**DELIVERY CONFIRMATION**
We require a signature for all shipments. If you're unavailable, you can request UPS to hold your package at a local facility.
**SHIPPING DELAYS**
For your convenience, we recommend ordering in advance if you have a deadline or upcoming appointment, as we are not responsible for late deliveries due to weather, holidays, natural disasters, or carrier delays. Holidays are not considered business days, so plan accordingly. We rely on UPS and USPS to deliver packages on time, but shipping charges will not be reimbursed for delayed shipments.
**FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS**
Providing accurate and complete shipping information is crucial to avoid delays. Ensure all address details (including apartment numbers) are correct. Orders will be shipped to the address provided, so it is essential to double-check your information.
At Raw House Extensions, customer satisfaction is our top priority. We fully stand behind the quality of our products and aim to work with our clients to ensure a positive experience with every purchase. Each bundle of hair is thoroughly inspected by our fulfillment department before it leaves our facility.
**COLOR DISCLAIMER**
We provide unprocessed raw single-donor bundles. If you choose to color the hair, it holds permanent, semi-permanent, and other dyes well. However, we strongly advise against any chemical treatments done by an unlicensed individual. Always seek a professional to ensure the best results, as this is an investment in your product. While coloring is possible, it may increase the risk of damage. Hair reacts differently to various products, and potential side effects may include dryness, breakage, shedding, matting, or tangling. SBREXTENSIONS is not liable for any damage caused by chemical treatments. Altering the color, lifting, or dyeing the hair may change its original texture, and we do not accept responsibility for any changes or issues after the product has been modified. Please note that refunds or exchanges will not be issued for dissatisfaction with texture or color, as **ALL SALES ARE FINAL.**
**PAYMENT TERMS**
All payments are required 100% upfront. We accept major credit cards, debit cards, and PayPal. Once an order is placed, your card will be charged immediately. We take a zero-tolerance stance on credit card fraud or merchandise theft, and fraudulent purchases will be prosecuted to the fullest extent of the law. Once payment is made, no order cancellations or refunds will be allowed.
**ORDER PROCESSING**
We do not process orders on weekends. Orders placed on Friday, Saturday, or Sunday will be processed the following Monday, unless it is a holiday. Shipping times are based on the selection made during checkout, and **ALL SALES ARE FINAL**.
**SHIPPING TIMEFRAMES**
We typically process orders within 24-48 hours before shipping. This timeframe may change during sales or holidays. Please review your shipping method for an estimated delivery window.
If your shipment is returned to us, the customer is responsible for any additional reshipment costs.
**DELIVERY CONFIRMATION**
We require a signature for all shipments. If you're unavailable, you can request UPS to hold your package at a local facility.
**SHIPPING DELAYS**
For your convenience, we recommend ordering in advance if you have a deadline or upcoming appointment, as we are not responsible for late deliveries due to weather, holidays, natural disasters, or carrier delays. Holidays are not considered business days, so plan accordingly. We rely on UPS and USPS to deliver packages on time, but shipping charges will not be reimbursed for delayed shipments.
**FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS**
Providing accurate and complete shipping information is crucial to avoid delays. Ensure all address details (including apartment numbers) are correct. Orders will be shipped to the address provided, so it is essential to double-check your information.